Frequently Asked Questions

Welcome to CD Inzane online, the most unbelievable warehouse of U.S. and imported metal and hard rock compact discs and merchandise. There absolutely is not a better place you can go to fill you collections with imports, limited box sets, Japanese releases or mega hard-to-find out of print titles.

The below should answer your questions about how our company operates. Take some time and read the following and learn something more about your favorite place to shop worldwide:

Checkout & our shipping options:

Q: If I choose “ship my order when everything is in” during checkout, do you hold all the titles on that order that are in stock, even if only one title is out of stock or preordered?

A: No, we use to do this but at of 01/01/2006, we stopped. It ties up thousands of dollars in inventory. Ordering larger orders and choosing this “ship my order when everything is in” option WILL delay your order. Order this way combining titles that have already been release with a preorder sometime delays your order greatly also. Many labels DO NOT release their titles on the dates that they display. For this, if your order pushed out 1-2 months, your order is held to “ship when everything is in”.

Q: If I choose “ship what is in stock, cancel all backorders” during checkout, what happens?

A: At the exact time when your order is pulled, if the title is not in stock, we will skip that title(s) and ship only what is available. This avoids “backordering” for those of you who do not prefer to do so and you are charged only for what ships and your shipping is prorated.

Q: If I choose “Ship my orders as they become available”, how do you charge the shipping per each package that ships?

A: When you choose this option, we do the best to combine orders to save you shipping costs. Each time we ship a package when you choose this option, your card is charged for what ships plus shipping each time. We keep the shipping costs low so you can choose this option. Keep in mind that packaging, labels, actual shipping costs, a credit card fee each time we have to run your card and labor goes into each shipment. We also do not get a break on shipping from UPS, USPS or other shipping services just because we ship your order in multiple sections.

Q: If I choose an option that allows some items to become “backordered”, how long do they stay backordered for?

A: We allow 90 days for all items to be backordered. If you need to cancel these items during this period, email us at: questions@cdinzane.com or call us at (763)391-9344 and we will gladly cancel your backorders. General consensus we have received from our customers over the past 7 years is that most like to order their rare imports here and not have to worry about when they get them. They like the idea that they don’t have to dig for weeks to find them and know that we have the highest fill rate of any import company in the U.S., currently 97%...

Preordering to “get it first”:

Q: If I preorder titles, do you charge my card right-a-way?

A: Sometimes, if the item is rare or a limited edition, we will charge your card ASAP in order to reserve this title and insure you will get a copy of that rare title. If the title is to be shipped during a new release week, our crew will sometime charge your card up to 3 weeks in advance so that when your order comes up to ship, there is less delay in shipping it. Otherwise, we usually charge your card and ship your order within 24 hours.

Q: How do preorder work?

A: When you preorder thru CD Inzane, our system numbers the order you place, in the order in which it was received. Thus, if you order a title 3rd, we pull and ship your order 3rd. (Note: If you have other items on with your preorder and chose “ship my order when everything is in”, your preorder will be delayed. Remember, we also do not hold titles when an invoice is awaiting other titles to fill to ship together.) Your card is charged and your order typically will ship within 24 hours from the time of the charge.

Q: Do preorders sell out?

A: Definitely and almost all of the time!!! If you do not preorder early, you can still preorder but you may not get your title on or a few days after its release date. We do thousands of preorders due to the amount of customers we have. Because we put preorders up months in advance, if you don’t order within the first week or two of our posting, you may not get the title. Many customers wait and shop around for a month and then put a preorder in. For this, if we order say 300 copies of a title but you preordered #301, it often will take 4-6 weeks for you to get your new release after its release date due.  Supply at the manufacturer, customs and sometimes repressing because the first editions have sold out all play a roll in “supply and demand”. ORDER EARLY, GET IT FIRST…

Q: How early should I preorder a new release?

A: We suggest within 1-2 weeks from the time we post the title for preorder.

Shipping methods & insurance:

Q: How do you ship?

A: As our default, we ship first class/Priority mail throughout the U.S. First class leaves off at 1 lbs. and Priority takes off after the first pound rate. All U.S. islands, Canada and the rest of the world ships Global Priority for speed. When we ship overseas, we do not ship the cheapest rate as orders often will take over 4 weeks to receive and make our customers worry or irritated. Our shipping overseas is slightly higher but faster. Buying more than one item when shopping from the other side of the world will bring your cost to ship down in price. Orders over $100.00 in the U.S. and Canada automatically ship UPS and we pay the insurance and provide you valuable tracking.

Q: What is your shipping time from the time I order?

A: Generally on a non-new release week, shipping time is 24-48 hours from the time your order. If you order on Monday, you are likely to get your package on Friday of the same week, if you are in the U.S. During new release weeks, orders ship as they are received, first ordered, first shipped. Months of preorders also have to be processed with our daily orders so there is a delay to all. It is common during new release weeks for packages to take up to 10-14 business days to ship due to backlog. Keep in mind we get new releases 4-21 days previous to their actual release/street date and even after that length of time, it still takes most competitor’s another month to get the same titles that we have.  When you preorder your new release titles from CD Inzane, you are more likely to get the release exactly on or a little before release date.  Many of the labels we work with send us product earlier from Europe so that we can fill your orders in time and get them to you first.

Q: Should I put “preorders” and “titles already released on separate invoices/orders?

A: Absolutely yes. Many new release titles are pushed back by the labels or delayed. If you have new releases combined on that same invoice with titles that are already released, if the label pushes back the date of the new release, there is nothing we can do but push your entire order back. If you preorder new releases and titles in stock, choose “ship my order as it becomes available” and your order will ship normal as we get the titles. This is the fasted method available.

Q: Is my first class/Priority package insured?

A: No, industry standard for insurance is only available if the customers opt to make arrangements for their packages to be insured along with the payment for this service. Once your order leaves our store, it is no longer in our hands. Packages don’t usually get lost by the United States Postal Service or other couriers. If you don’t receive your package, we will get it back. Be safe and insure your package by calling us directly after you order.

Q: What happens if my package is lost using first class/Priority mail without insurance?

A: If your order seems delayed or lost, we guarantee your order 100% and will send you a replacement ONLY after 30 days from the confirmed shipping date. If you do not receive your order and we have to send a replacement, your address is considered a “red flag” the first time, but the second time it is considered a “bad address” and all future orders MUST ship via UPS with insurance and tracking paid for by you. Sending orders to businesses, apartments or suites are reasons many packages become lost or stolen and the #1 reason companies like ours loose thousands of dollars. Again, once and order ships from us, it is out of our hands. BE HONEST and purchase UPS with tracking and insurance. It is a better service and guarantees your order will arrive and we will stay in business to rock with you.

Q: How long does Global Priority mail take when you ship outside the 50 U.S. states, if I live anywhere other than in the states?

A: Generally, shipping takes only 2-4 days worldwide with this excellent service. Up to 8 CDs or 4 DVDs fit in one package. This is the fastest way to send overseas and to Canada.

Q: Do you ship UPS, Fed Ex and DHL?

A: We only ship UPS. We have a commercial account with them and they ship worldwide. Choose UPS at checkout and get tracking and insurance for your costly imports.

Q: What happens if I choose UPS at checkout, my package ships and becomes lost or damaged?

A: UPS’s ruling is for the customer (you) to call their number 1-800-pic-kups and give them the tracking and information on your package. Tracking is stored under your “invoice” number in our database, under your user profile. From there, UPS contacts us, and we ship a brand new package to you free of any additional charges.

Q: Where don’t you ship or do you ship worldwide?

A: South America: We only ship to Puerto Rico! We not longer ship to Mexico, Brazil or other locations in South America, unless the customer pays for UPS shipping or pays via a U.S. money order, cash or an American Express Traveler’s Check. We do not ship any way but UPS when using credit cards as security to our company. UPS shipping to South America starts at $85.00 and is very expensive. Due to the amount of theft from customs and others in these areas, we simply can no longer ship airmail or global priority mail to South America unless you plan on printing off your invoice at checkout and mailing us your payment (U.S. money order, cash, or an American Express Traveler’s Check) without using a credit card. We then will process your order but IN NO WAY GUARENTEE YOU WILL RECEIVE IT! We also will not send you another if you don’t. We no longer can accept credit cards to Bermuda or Indonesia. Visa and MasterCard will not allow it.

General:

Q: Is my credit card charged instantly when I submit an order?

A: No, about 90% of what we carry is import CDs and DVDs. We have thousands of orders per month and titles are always going out of stock and coming back in. We only charge your card when your order is shipped and for the exact amount. Preorders sometimes are exceptions to this in order for our company to hold that rare new release for you…

Q: If I order music on two or more different invoices, does CD Inzane combine them to save me money?

A: No, multiple people are pulling your orders and to stop and search for your name on multiple invoices in order to combine them slows us drastically. We also have made errors when trying to combine in the past. For this reason, please make sure you order everything on one invoice that you want to ship together.

Q: How do I check my order status online?

A: In the upper left corner of www.cdinzane.com you will find a “check your order status” navigation button. Click on it and enter your “user ID” and “password”. From there you will be given options to check pending, new or old orders.

Q: My address has changed, how do I update this in the system?

A: Choose “check your order status” and log in. You can change your information once in the customer admin page by following the prompts.

Q: I need to change my email address, but I cannot find this in my profile to update?

A: Beings your profile is created around your email address, once your email address changes, you will need to re-register your information. CD Inzane does not have access to any of your password, or your user ID. We cannot assist you in this as our entire online store is encrypted for your safety and security. IP addresses are also logged each time an order is placed giving us the address and location where your card was used.

Q: Are all of your cds, DVDs and other merchandise in stock?

A: We have a constantly flowing inventory direct from overseas. About 96% of our inventory is always in stock as we run out of 50-100 different titles per day in our vast inventory, but we get restock of those item usually within 1-10 days. These are imports, so there are those titles that suddenly go out of print or some that have to be reprinted by the labels from time to time. For this, if a title remains out of stock for over 30 days, as a general rule, we will remove it from our listing. All titles are first ordered, first shipped basis. Choosing “ship my order as it becomes available” will guarantee that those orders that are in stock ship immediately so that just in case a title you ordered temporarily falls out of stock, this then will not hold up the rest of your order.

Q: I’m looking for a cd but cannot find it listed in your vast database, do you special order?

A: We buy direct from thousands of companies and tons of one-stops so we can find everything. We also can give you pricing on the spot when you call us about the title(s) you are looking for and can usually tell you an exact we will get it. We can also get the very out of print releases, but be prepared, some very rare titles that have been out of print for a few years, though obtainable by CD Inzane, can be costly and in the $100’s.

Q: I keep calling but many times I cannot get through, why?

A: Because we do thousands of orders per month, we often are working in other aspects of shipping, ordering or interacting with other customer calls. We have 3 phone lines that ring constantly. Over the last 6 years, we have become known as “the leader in import music” here in the U.S. and globally.  For this, our database is always full of orders, our customer list many thousands.  Be patient! If you cannot get thru, try emailing us at: questions@cdinzane.com where we will answer your questions within 48 hours.  Leaving us your phone number there also along with a note asking us to give you a call will also help us out.  Thank you…

DVD’s / Region Codes / Pal vs. NTSC:

Q: What is a PAL DVD? What is a NTSC DVD?

A: Pal stands for “Phase Alternate Line”. Pal and NTSC are both color television standards that use different methods/processing to achieve the picture. As a broad rule, NTSC DVDs play on both NTSC and PAL players, but PAL DVDs DO NOT play on NTSC DVD players. NTSC is an acronym of “National Television Standards Committee, developed in 1953 strictly for U.S. television. The regions of PAL vs. NTSC are as follows:

• PAL REGION Defined: Japan, Europe, South Africa and the Middle East (Including Egypt) are all PAL REGIONS.
• NTSC REGION Defined: United States, Canada and other U.S. territories are NTSC REGIONS.

Q: Do you sell all-region players and do they play all DVDs?

A: Yes, the only players we carry play everything on one player. Be advised that about 90% of other companies out there that sell these players don’t actually sell the correct players to play EVERYTHING! Our DVD players are certified and play all region codes and both NTSC and PAL DVDs.

Q: Will my computer play these Pal and NTSC DVDs beings it has 1-48x over-sampling?

A: Many 2004 and newer PCs that have a DVD-ROM burner computer drive will play all region coded DVDs and all NTSC and PAL DVDs. We do not guarantee your PC will so it is best to check with the manufacturer on this. Beings each DVD-ROM burner drive records at 2 times plus speeds to read the disc or to record another DVD or CD-ROM for you means that it also can speed up and slow to read the 8 different region codes. The software that comes with your DVD-ROM burner depends on if it will allow you to play PAL. Dell computers allow you to switch back and forth 4 times from PAL to NTSC before locking in the last as the “default”. In other words, a permanent change will occur with these units that you will not be able to undo after the 4th change so make sure you know this before playing them in your system.

Refunds & Defective Merchandise:

Q: What are your rules for Refunds and Defective Merchandise?

A: We offer 30 day money back or merchandise exchange on all new and sealed merchandise. Items that are sent back opened are not accepted. Items that are “said” defect but are not are also not accepted back. Our returns department tests everything that is returned. All special orders are not accepted back.

Q: Are PAL DVDs or other DVDs other than NTSC region #0 or #1 returnable?

A: We only accept returns on NTSC region #0 or #1 DVDs. This is because we cannot guarantee our customer’s DVD players play all the different types of DVDs except the NTSC #0 or #1 units. For this, over the past 6 years we have had a large rate of return and a high loss as our customers have guessed at there systems compatibility. Keep in mind that because your PAL DVD skips, glitches, looses sound but plays picture, or looses picture but plays sound are all circumstances that your player is not fully compatible. The DVDs are not defective; your player just was not meant to play all the different regions of DVDs.

Q: My return falls within your 30 day guideline and is sealed and non-defective. Can I simply send it back?

A: No, all returns must be called in at (763) 391-9344. From that point, you will be told a Return Authorization Number (RA#) to print BOLDLY on the outside of your packaged return. All returns must be shipped back in a sturdy box with sufficient packaging Styrofoam (if needed) so that it arrives back to us undamaged. Items sent back, not contain and (RA#) will be refused and returned back to you. Items arriving damaged back to us also will not be accepted. When sending us an item back, make sure you insure it so you will get credit back should it become damaged during shipping.

Q: What happens if I do not accept your terms and decide to call my credit card company to charge back?

A: Visa, Amex, Discover and MasterCard stand behind business’ 100% for their shipping rules. If you are instructed that we cannot accept your return due to being outside of the 30 day return policy or if it was opened and you’ve decided you didn’t like it or don’t want it, that merchandise remains yours indefinitely. If you chargeback on our company, we immediately and permanently STOP-SHIP to you and all future address’. We want your shopping experience to be great and we want you to be part of our metal family. Doing charge backs outside of our business’ terms is unfair, it costs us thousands of dollars each year and plain just runs prices higher for what you’ve come to love about us, “excellent prices and the largest collection of imported metal and hard rock under one roof!!!” 

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